Frequently asked questions

GWS Surgicals LLP manufactures a wide range of medical equipment and surgical instruments. Our products include surgical instruments, orthopaedic implants, hospital furniture and disposable medical supplies. For a complete list of our product offerings, please visit our Products page.

We adhere to the highest quality standards and comply with international certifications such as ISO 9001, ISO 13485 and CE marking. Our quality control processes are designed to ensure that all products meet stringent safety and reliability requirements. See our certifications.

Yes, we offer product customisation to meet specific customer requirements. Our engineering team can work with you to design custom solutions. Please contact us to discuss your customisation needs.

Yes, we provide technical support and training for our products. We can arrange virtual or on-site training sessions to ensure proper product usage. Contact us to schedule a session or for technical assistance.

To place an order, you can contact our sales team by email or phone, or fill out the form on our quotation page. Our team will contact you to finalise the details once they receive your query.

Lead times vary depending on the product type, order volume and customisation requirements. Generally, we aim to deliver products within 4–6 weeks of order confirmation. For more specific information, please contact our sales team.

Yes, GWS Surgicals LLP exports its products to a variety of countries around the world. We have a robust international distribution network that ensures timely delivery and compliance with international standards.

We ensure the safe transportation of products during export by using high-quality packaging materials and adhering to international shipping guidelines. We also work with trusted logistics partners to ensure timely and secure delivery.

We aim to ensure customer satisfaction with every order. If you receive a damaged or incorrect product, please contact our customer service team as soon as possible. We will work with you to resolve the issue promptly and find the best solution. You can reach us through the Contact us page.

For support, inquiries or feedback, you can email us at cs@gwsmed.com or call our customer service line. You can also use the form on our Contact us page.

GWS Surgicals LLP is based in India, with manufacturing units in Delhi and Haridwar, a corporate office in Gurugram and an office in London. You can find our exact addresses on our Contact us page.

Yes, GWS Surgicals LLP regularly participates in trade shows, medical conferences and exhibitions to showcase our products and connect with industry professionals. Visit our Events page for upcoming exhibitions.